Return Policy

PAYMENT OPTIONS

We accept American Express, Visa, Mastercard, Discover and PayPal.

 

RETURN AND EXCHANGES

We are happy to issue store credit or exchange unused merchandise that is in the same condition as the time of purchase and in the original packaging. Receipt of sale is required. 

We have a 7-day return policy. Unfortunately, we don’t offer store credit or exchanges after 7 days or if the merchandise shows signs of use, damage or is missing parts not due to our error. We also can’t issue store credit for gift cards, personalized merchandise, some health/personal care items. Only regular priced items may be issued store credit or exchanged.

To return an item, please email us at support@cleverhaven.com.

Please note return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In that case, please contact us prior to sending the item back so we can provide you with a return shipping level and expedite your replacement order.

 

ART AND ANTIQUES

All original art and antique purchases are final sale. 

 

CUSTOM AND SPECIAL ORDERS

All custom and special orders are final sale. 

 

RETURNS FOR DAMAGED/DEFECTIVE PRODUCTS

If you received an item that is damaged or defective, please email us upon receipt of item at support@cleverhaven.com. 

 

LOCAL APPROVALS (BIRMINGHAM)

Email us at support@cleverhaven.com and we will arrange for you to try selected items on approval for 48 hours. If the item is returned to us damaged in any way, we will charge the card for the full amount of the item.